Once you have your order, you have 14 calendar days from the day of delivery to return it or report an incident. To process it, it is as easy as sending us an email to firstname.lastname@example.org.
We will send you an email responding to your request withIn a maximum of 3 working days.
IMPORTANT: In order for us to collect your order, it must be disassembled, in its original packaging and with its internal protections.
We can only make a change to your order if it has not yet left our warehouse. If it has already been sent and you want to make a change, you must wait to receive it and process the return through the website, then make a new order with the item or items you want.
If you want to process an incident of this type, you can do it directly sending an email to email@example.com
Yes. When items are returned due to withdrawal, the full amount for the returned items will be refunded. However, shipping costs will not be refunded.
The refund will always be made with the same payment method used to make the purchase. Once the delivery company confirms the pick up of the package, we will make the refund within 4 to 6 days. This term may vary depending on the payment method used or the particular conditions of your bank.
Delivery and delivery charges
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.